End the back-and-forth. Every ticket arrives with full context.
Stop asking for screenshots. Start receiving answers.
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Your current intake process is costing you
Every manual step means lost time, missed details, and frustrated clients
The back-and-forth email loop
Your agents send the same reply 50 times a day: 'Can you send a screenshot, your browser version, and the steps to reproduce?' Every round-trip adds 4–8 hours to resolution time and erodes customer trust.
Tickets without enough context
Agents open a ticket and see 'it's not working.' Without version numbers, error codes, or reproduction steps, they have to guess—or wait. First-response resolution plummets.
The Static Form Tax
Your support form asks for a name, email, and description. It doesn't ask what plan they're on, what they were doing, or what error they saw. So your team does it manually—at scale, every day.
How FluidForms transforms your workflow
Replace static forms with intelligent conversations that capture complete, structured data
Visual Triage: AI reads the screenshot so your agent doesn't have to
Customers upload a screenshot of their error—and FluidForms identifies the error code, page context, and affected UI element before a ticket is even created. The AI then asks the targeted follow-ups: "I can see a 404 error on your dashboard. Did this start after clearing your cache or reconnecting an integration?" Your agent opens a ticket with reproduction steps already filed.
Multimodal context capture before the ticket opens
Beyond screenshots, customers can attach a screen recording, paste an error log, or upload a configuration file. FluidForms parses each one—extracting version numbers, stack traces, and integration names—so the ticket arrives with the full technical picture. No more 'can you send more details?' as a first response.
Pre-triaged tickets flow to your support platform
Every structured, context-rich ticket syncs to Zendesk, Intercom, or your help desk the moment the customer submits. Your agents see the error, the trigger, the browser, and the reproduction steps—before they type a single word.
Resolve faster. Follow up less.
Your customers shouldn't have to teach your support team what's broken. Let FluidForms capture the full picture upfront so your agents can focus on fixing, not fetching.
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